Modernising Reporting Systems with Worldteam's Technical Expertise.

“Working with Worldteam is just like working with internal teams—we treat them as our own employees. They integrated so well with our operations to give us the engineering resources and expertise we need to meet the growing demands of our business.”

David Bu
General Manager - Finance, Sonnel

Mastering Momentum with Outsourced Expertise

At Worldteam, we believe that long-standing partnerships are a reflection of our dedication to deeply understanding and solving weak governance, lack of predictability, and inadequate expertise. For 6 years and counting, Worldteam has been working with Sonnel, one of the largest and rapidly growing hospitality groups in Sydney. Initially faced with an elaborate and enormous Microsoft Excel sheet system and an urgent need for enhanced reporting capabilities, Sonnel utilised Worldteam’s engineering resources to transition to cutting-edge reporting technology.

During an interview with David, the General Manager at Sonnel, he provided a valuable perspective on their initial struggles and the effective strategies implemented by Worldteam. His testimonial offers insights into Sonnel’s progression from impractical legacy processes towards a more integrated and effective system through Worldteam’s expertise.

“Before we engaged with Worldteam, I'd say we were in a tight spot with our old data tracking systems, which we knew severely hampered our ability to evolve and meet the growing demands of our business. We lacked the engineering resources and expertise we needed in-house, and this caused huge delays in shifting to a more robust reporting platform.
Worldteam entered the picture with solid support straightaway. They didn’t just address our needs as they came up—they truly partnered with us, digging into the nitty-gritty of what we needed and communicating it clearly. The commitment they showed was standout. They didn’t just stick to the standard paths and instead, crafted clever solutions that we never would have thought of.
Equipped with their comprehensive technical skillset and understanding of our needs, our engineers at Worldteam immediately gave their full effort in building a reporting platform that makes decision-making much easier and simpler for us.
As time went on, our relationship with Worldteam only strengthened. It’s as if we’re working within the same company—we treat them as our own employees. Even though a large component of our engineering team are in Worldteam’s China office and we only met a few of them in person, we have active communication channels and speak throughout the workday. The distance doesn’t make a difference in the way we collaborate, especially with the agile practices they introduced to us. Open communication and transparency are particularly apparent in our weekly meetings and sprints, and everything stays on track with the help of tools like Jira, which the engineering team rolled out for us.
A real defining moment for me was when we faced a critical deadline and Worldteam put in a marathon effort to make sure we met it. It was instances like this that really underscored the depth of our partnership and the reliability of the team.
Looking to the future, I’m excited about the new technical resources Worldteam has to offer in the realms of AI. They have always been proactive in suggesting innovative solutions that could revolutionise how we handle our data, always aiming for quicker and more effective decision-making.

To wrap it up, my experience with Worldteam has been incredibly positive. They haven’t just lived up to their promises—they’ve given us a competitive edge with their innovative solutions and dedicated outsourced tech teams. Their ability to adapt and respond to our evolving needs as our business continues to grow has truly been a cornerstone of our partnership.”

David Bu
General Manager - Finance, Sonnel